Request for Online Consultation


Online Consult is a Service provided by Kanakia Health Care at the request of a patient to avoid hardship of travelling to the clinic for physical consultation in the current scenario. The scope of this feature as detailed herein is collectively referred to as "Online Consult".

Terms for Users of Online Consult:

The users expressly understand and acknowledge the terms mentioned below:

The user understands that Online Consult is not a substitute for physical consultation with the doctor. The user further understands that Online Consult is just a means to facilitate access to a service otherwise available in the clinic/ hospital and by no means guarantees any clinical outcome.

The user understands that Online Consult may not be permitted by all medical councils in India at all times and may be permitted in certain situations.

The user agrees that by using Online Consult, the doctor will not be conducting physical examination of the user, hence, they may not have or be able to derive important information that is usually obtained through a physical examination. User acknowledges and agrees that the user is aware of this limitation and agrees to assume the complete risk of this limitation.

The user understands that the outcome of any online consult is solely based on the information provided by the user as regard medical history, previous consultations and different reports conducted so far in the course of the illness.

The user understands that Online Consult is useful for a condition which does not require emergency treatment, physical examination or urgent medical attention.

The user understands that the advice provided by the doctor is based on the information provided by the user and general medical conditions and practices prevalent in India, to the best of his knowledge and ability.

The user further understands that Kanakia Health Care may send such communications like text messages/ email/ calls before and/ or after the doctor’s online consultation to the user’s mobile number/ email.

User shall refrain from raising any personal queries or advice on the Online Consult platform which are not related to a specific disease / medicine.

User shall not use abusive language on the Online Consult platform. In the event of an abuse by the user, Kanakia Health Care reserves the right to immediately end the consulting session and block such a user from the Online Consult platform with no refund.

User may share images or videos of the affected areas of their body parts with the doctor only if it is absolutely necessary for diagnosing his/her condition and if he/she is personally comfortable in sharing such images or videos. The user should note that the entire session will be recorded.

User shall ensure that any interaction/communication with the doctors, including sharing images or videos of the body parts, shall be only through the Online Consult platform. The user shall not rely on any other external modes of communication for interacting/ communicating with the doctors.

User shall be prepared to share all relevant documents or reports to the doctor promptly upon request.

User shall not persuade the doctors to prescribe drugs (including higher dose strength) that do not conform to the Online Consult prescription policy.

User understands and agrees to provide accurate information and will not use the Online Consult platform for any acts that are considered to be illegal in nature.

The User agrees and understands that the transaction with the doctor is subject to jurisdiction of Indian laws and that any claim, dispute or difference arising from it shall be subject to the jurisdiction provision as contained in the Terms and Conditions hereunder, at all times. The user further agrees and understands that the doctor is a medical practitioner who is licensed to practice medicine in India and the onus is on the user to determine if he/she is eligible to consult with the Practitioners via the Website. It is expressly clarified that at no point in time can it be construed that the doctor is practicing medicine in a territory other than India, irrespective of where the user is located and procures medical services or engages in communication with the doctor, in any manner whatsoever.

The User shall indemnify and hold harmless Kanakia Health Care and its doctors, consultants, affiliates, subsidiaries, directors, officers, employees and agents from and against any and all claims, proceedings, penalties, damages, loss, liability, actions, costs and expenses (including but not limited to court fees and attorney fees) arising due to or in relation to the use of Online Consult Platform by the user, by breach of the Terms or violation of any law, rules or regulations by the user, or due to such other actions, omissions or commissions of the user that gave rise to the claim.

I have read and agree to the Terms of Use of Online Consultation

By checking this box containing “Terms of Use” the user hereby states that the user has read, understood, and agrees to the terms of this service. The interpretation of this agreement and the resolution of any disputes arising under these terms of use shall be governed by the laws of India. The courts at Mumbai shall have exclusive jurisdiction over any disputes arising out of or in relation to this Agreement, and user indemnifies Kanakia Health Care, all doctors and all it’s associates, of any liability arising out of users’ online consult participation.